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NORWOOD & BIC GRAPHIC NORTH AMERICA ANNOUNCE 2010 CUSTOMER SERVICE AWARDS

Norwood & BIC Graphic North America are pleased to announce two 2010
Customer Service honors, awarded by valued distributors, Kaeser & Blair and promoteit.com.
Jane Galbraith - 2010 Customer Service Representative of the Year for Kaeser & Blair
Jane started her career at BIC Graphic in 1990 and has been a valuable member of the Customer Relations team combining a high level of expertise with exceptional customer service. Jane received the BIC Award of Excellence in 1999 and 2001 voted by her peers for outstanding
performance. During her tenure Jane has built long-term relationships with many customers and was selected to be a part of the Elite/VIP team working with our top accounts.

Barb Conrad - 2010 Customer Service Associate of the Year for promoteit.com
Barb began her career at BIC Graphic in March 2008. Coming to BIC with a strong customer
service background she was selected to be a CSR on our Elite/VIP team when it launched in late
2008. Barb responds quickly to customer needs and was recently moved to our email team for her excellent ability to handle customer inquiries and improve customer satisfaction.

“These valued associates demonstrate a consistently high level of customer focus and empathy,” said Quenten Wentworth, VP & GM Norwood & BIC Graphic North America. “We are proud of their achievements and recognition by our customers.” BIC Advertising & Promotional Products: Established in July 2009, BIC Advertising & Promotional Products is a leading global supplier of a wide range of custom imprinted products to the advertising and promotional products industry.

In North America, BIC APP operates under the BIC Graphic and Norwood trade names. Norwood offers over 2,000 products and is a market leader in most of the industry’s major product categories. Norwood also offers hundreds of products on 24-Hour service at no extra charge. For more information, visit www.norwood.com and www.norwoodcanada.com.

BIC Graphic is the leading supplier of branded, high quality, innovative custom-imprinted writing instruments, stationery and lighters. BIC Graphic offers hundreds of products on Free 24-Hour service, PLUS it ships on time or its FREE! Visit BIC Graphic’s website at www.bicrep.com for more information.